Member Care
Our Member Care Pathway is designed to ensure every member is supported throughout their exercise journey. Whether it’s your very first visit to the gym, providing the best possible start, or you’re an experienced fitness professional, we are there to help you achieve your goals with ongoing support.
Beyond the initial appointment's, how do we do that? Every 8 weeks, you’ll meet with a Gym Instructor for a fresh program to keep you on track, challenged, and motivated.
The initial appointments will be:
1. Lifestyle Consultation
Your journey begins with a 30-minute Lifestyle Consultation with one of our qualified Gym Instructors. During this session, we’ll discuss your exercise history, current routine, and the goals you’d like to achieve.
2. Program Show
In your second 30-minute session, your Gym Instructor will take you through your personalised program. They’ll demonstrate each exercise to ensure you’re using the correct weights and technique and ultimately help you feel confident completing the program independently.
3. Reassessment
Your first reassessment takes place 6 weeks after your Program Show. This 30-minute check-in ensures you feel supported and allows us to make any adjustments to keep you progressing. From there, reassessments occur every 8 weeks. This is the ideal timeframe to experience the full benefits of a program before we update your exercises, weights, and training schedule to match your evolving goals.
Book an appointment -
Follow the instructions below to book online or call our team on 9265 4888 to book an appointment.
How to book a gym appointment online
You can easily book an appointment to discuss your health and fitness journey with a gym instructor. Gym appointments are only available to book online for current members. If you are not a member, you can book a membership tour to find out more about joining!
To book, simply make sure you have logged into your My Account. If you don’t have a “My Account” or its your first time logging as an existing member, see My Account about first time access.
Please see the My Account page for details of accessing your My Account and instructions on booking Gym Appointments.