IMPORTANT: From 25 May 2022, the existing Swim Desk Parent Portal will be replaced by the new My Account portal.
All existing Swim Desk Parent Portal and My Account users are required to reset their password before accessing the new My Account portal for the first time.
Existing users include anyone who has a Swim Desk Parent Portal and/or My Account profile prior to 25 May 2022. This includes Centre Members, Multi-Visit Pass holders, Swim School Students and associated Responsible Parent/Guardian across any of our 3 sites.
If you can’t remember the email address you provided when using our services, please contact our customer service team on 92654888.
Simply follow the below steps to reset your password and access the My Account portal.
Launch My Account from a desktop PC or via the browser on your smart mobile, click ‘Forgot password’ and enter your email address and click ‘Submit’.
Follow the prompts in the password reset email and select your own password to access your account.