You can cancel bookings online via your My Account portal within the acceptable cancellation timeframe per booking terms and conditions. To give everyone a fair chance to attend a class, the minimum cancellation notice period is 1 hour prior to the start of class. In an emergency, participants can contact 03 9265 4888 within the 1 hour to cancel.
To cancel, simply log into your My Account portal and follow the below steps.
If you are a casual or multi visit pass user, you will receive a session credit if you cancel 1 hour prior to the booking. You can use the session credit to book for another session of the same value.
If you’d like a refund, please contact 03 9265 4888 or email activemonash@monash.vic.gov.au
Step 1
Select ‘My Bookings’ from the navigation bar located on the top of the page.
Step 2
Select the booking you’d like to cancel, click ‘Manage bookings’ and select ‘Cancel booking’.
Once the booking is cancelled, it will be removed from your My Bookings page.