Due to the Labour Day Public Holiday, our centres will experience a change in operating hours. There will also be a limited amount of Group Fitness classes running.
Published on 23 January 2024
In September 2023, Active Monash introduced a waitlist feature to cater for the continued growth and popularity of classes. The waitlist offered a fair and efficient way to promote people to class in the event of other participants cancelling their booking.
We have reviewed the data and pleased to share the following results:
We have listened and made some slight changes
The changes that will be implemented as a result of the feedback and data will help to avail more classes by providing members with more flexibility in being able to cancel their Group Fitness booking up to 1 hour prior to the class.
For the waitlist feature to be successful and to maximise opportunities to participate in classes we ask all members to be considerate with administering cancellations if they are unable to attend. We will be completing further review of these changes and hope to avoid introducing any penalties related to no-shows. We hope with these small changes, it provides greater opportunity for more members to access our facilities whilst still providing the accessibility for members to be able to cancel out of classes they can no longer attend.
General Information regarding group fitness bookings: